Lisa Fain is Leadership Development Services’ Vice President and lead in diversity strategy, cross-cultural competency, and conflict resolution. Her passion for diversity and inclusion work is fueled by her strong conviction that leveraging differences creates a better workplace and drives better business results.
As Senior Director of the Diversity and Inclusion function at Outerwall, Inc. (the parent company to automated retail giants Redbox and Coinstar), Lisa spearheaded the development, establishment and implementation of its diversity initiative. Prior to assuming that position, she worked as Outerwall’s in-house counsel, where she coached leaders and partnered with Human Resources to establish fair and effective policies and practices that would sustain the organization as it grew in size, revenue and renown.
Lisa practiced law with the Chicago office of a major multinational law firm and counseled employers on creating inclusive policies and practices. In addition, she served as a Master Trainer, training thousands of employees at a variety of companies, large and small, on how to create a better workplace.
Certified as a mediator through Chicago’s Center for Conflict Resolution, she applied her counseling skills to help clients understand and proactively prevent conflict.
Lisa holds a B.S. in Social Policy from Northwestern University and a JD degree from Northwestern University School of Law. Lisa is a Life Coach and is on track to complete her certification from the International Coach Academy.
A native of Syracuse, NY, Lisa spent 17 years in Chicago and moved to Seattle, WA in 2014, with her husband and two daughters. She now spends as much time as she can hiking and exploring the beautiful Pacific Northwest.