September 8th, 2010
We often see our own performance differently from how others see it. In fact, a recent employee survey found that 92 percent of employees felt that their performance at work was above average. Clearly, not everyone is a stellar performer.
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Tags: feedback, multi-rater feedback, performance improvement
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August 25th, 2010
Feedback matters.
It fosters ownership, nurtures commitment, and creates ongoing value for individuals, teams, and the organization. The information, insights, and learning all parties gain through the feedback process can have tangible and immediate impact. Read more »
Tags: accountability through feedback. 10 feedback tips, proactive feedback
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July 21st, 2010
If, like most people, you conduct business on the telephone, you realize how challenging it is to pick up on meaning and nuance effectively. You can improve with effort.
Try these 8 strategies to improve your listening effectiveness on the phone. Read more »
Tags: listening on the telephone, strategics to improve listening effectiveness
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July 14th, 2010
The previous blog illustrated that our own needs to be heard and to be acknowledged often prevent us from truly listening. Here, we show how self- awareness and self-management can improve your ability to listen and raise your emotional intelligence. Read more »
Tags: listening skills, self management, slef-awareness
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July 7th, 2010
Given that we have had an entire lifetime to develop our listening skills, why is it that many of us are such poor listeners? One thing is very clear: while we have had formal training on how to read, write and communicate, most of us have had no formal training on how to listen.
Why is listening so hard? Read more »
Tags: crucial conversations, effective listening
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June 30th, 2010
There is an old Chinese proverb that says, “To listen well is as powerful a means of influence as to talk well, and is as essential to all true conversation.” How true are your conversations? Are you listening or are you focusing on what you have to say? Read more »
Tags: conversation, listening skills
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May 26th, 2010
Tina, the marketing manager of a large manufacturing company, ran a department plagued by employee complaints and excessive turnover. Read more »
Tags: listening, rebuilding trust
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May 19th, 2010
We want others to be worthy of our trust and become resentful when, by their actions or lack thereof, they breach our trust. We then expect them to repair the relationship. When we don’t see them making an effort to do so, we become even more disillusioned. Read more »
Tags: circle of trust, trust building
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May 12th, 2010
Trust is the glue that holds relationships together. It is the foundation for everything else the follows – the willingness to listen, believe, follow, engage and invest ourselves in others. Read more »
Tags: demonstrate trust, trust as the foundation, trust yourself
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April 29th, 2010
Trust is a lot like a bank account. When you make regular deposits in it your balance builds up. When you make a withdrawal, you need to be sure that you have sufficient trust to cover the transaction. Read more »
Tags: increasing trust, trust, trust account
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