The Art of Consulting
Improve your consulting competency in a supported group setting of peer practitioners.
Consulting can be a lonely field of practice. This series of four small group, two-hour sessions, addresses the unique challenges facing the consultant. Designed for both the novice or experienced professional, the Art of Consulting Program provides an opportunity to analyze, assess and improve consulting competencies.
The Generation Divide
Learn how to address generation challenges.
This 2.5-hour interactive workshop, delivered on-site in your organization, is designed to address these challenges by offering approaches to help leaders motivate employees, improve productivity, and increase retention across the generation divide. Participants identify and reflect on issues that are important to Gen-Xers and Millennials and develop strategies for leading and mentoring into the 21st century.
What Leaders Do
Improve individual and team effectiveness.
During the workshop, participants identify their individual strengths and areas for improvement, link personal behaviors to organizational imperatives and create a personal development plan to raise their leadership capacity. A 360-degree feedback instrument can be administered prior to and/or following the workshop to measure improvement.
Delegation for Success
Emerging leaders frequently struggle making the transition from being the person who did the job, to the leader who engages others to perform the work.
Delegation is an important but underutilized tool in growing and developing teams. This two-hour workshop introduces participants to an 8- step delegation model. Participants identify their personal barriers to delegation (for example, trust, quality, accountability) and develop a concrete plan to delegate and follow through. This workshop can accompany other workshops or be a stand-alone training.
Power, Persuasion and Influence
Leaders are often challenged by engaging others and getting them in agreement.
Leaders can always rely on positional power to get people to perform, but the effects are short-term and time consuming. Persuasion is the ability to actively get others on board by helping them move to your position. In this workshop, leaders are introduced to the 4C model of persuasion: credibility, common ground, compelling evidence and commitment. Participants learn how to apply each of the 4C’s to raise their level of effectiveness. This two-hour workshop can be combined with presentation skills training to help participants improve their effectiveness at delivering a persuasive presentation.
Understanding Emotional Intelligence
Leaders who come up the ranks with strong technical abilities often struggle when it comes to managing and leading people.
The workshop introduces the concept of emotional intelligence and its relationship to IQ. Daniel Goleman’s model of the four components of EI: Self Awareness, Self Management. Social Awareness, Relationship Management is the foundation of this 2-½ hour workshop. Participants work with a variety of case studies to understand how to apply EI at work and at home. An EI assessment can be incorporated to maximize the training.
Critical Conversations: What to Say and How to Say It
Many leaders find it challenging to give frank feedback to employees about lapses in accountability, behavior and/or job performance.
Without a clear conversation, employees end up confused, and leaders become frustrated and impatient. This workshop can be conducted in several formats, either as a two-hour skill builder or as a daylong intensive on communication skills. In either format, participants identify a conversation that has been put off too long or one that didn’t go as expected. The participant learns the key components of a seven-step model and then practices the skills by reframing their own conversation. By the end of the workshop, participants are prepared to initiate an effective conversation on their own.
Trusting others and being trustworthy are essential for teams to perform at a high level.
When trust isn’t present, it can take twice as long to get work done. When trust isn’t present, team members often fail to ask for help and second-guess each other. Using a self-administered instrument, participants identify behaviors that build and erode trust, evaluate their own behaviors and create a personal action plan for raising the trust level with targeted individuals in their organization. This 1 ½ hour workshop can stand-alone or be incorporated into other training sessions.
Understanding and Using Learning Style to Achieve Results
The root cause of conflict can often be attributed to a lack of understanding of how others learn and act on that learning.
When team members understand different learning styles, they can better utilize the analytical and creative talents of all team members. The outcome is more effectively problem solving and greater results, This two-hour workshop introduces participants to the Kolb Learning Style. Using the Kolb LSI instrument and dynamic activities, participants identify their individual style, its strengths and challenges and learn to apply a more effective approach. This workshop is an excellent addition to a broader leadership curriculum.
Upping the Ante: Peer Feedback
Direct, face-to-face, honest input from colleagues can be the most powerful, effective, meaningful way to drive real change.
This workshop helps participants facilitate candid, confidential peer feedback by providing a safe setting and framework. Participants get insights from others about their strengths and as well as input on behaviors that get in the way of their team performance. Participants then develop a personal action plan for improvement. This process is even more effective in conjunction with personalized coaching and/or a management follow up for accountability. This two-hour process can stand-alone or be incorporated into a leadership or team building curriculum.
Leading Effective Meetings
Major obstacles and issues can upend meetings. Learn proved strategies to make meetings more productive.
This half- to full-day workshop identifies major obstacles and issues that upend meetings. We’ll provide concrete strategies to engage and motivate attendees. Leaders will learn how to plan and prepare for strategic discussions, increase the level of participation, hold to the agenda, improve creative thinking, manage dissent, and handle difficult participants. Attendees also practice their new skills and receive immediate feedback.
Collaboration for Building and Sustaining Relationships
In today’s tough economy, organizations and non-profits are merging, acquiring and collaborating to better utilize limited resources.
Competitors now find themselves working side by side with former rivals. Removing barriers and building relationships helps organizations and individuals develop mutual goals, expectations and implementation plans. This two-day workshop is ideal for newly formed collaborative partners to strengthen their ties, develop mutual goals, and create a climate for agreement. Experiential activities and case studies help participants practice a variety of tools, learn concepts, and develop collaboration skills. Participants use the manual, Collaboration for Building and Sustaining Relationships, to map and model their collaborative agreements.
Building Successful Relationships: It’s a Matter of FACT
Leaders and their teams are most effective when relationships are strong.
Agreements are arrived at more quickly, people are given the benefit of the doubt, and there is less second-guessing, mistrust and suspicion. Employees are more willing to talk frankly and openly. The four keys to building effective relationships are honest feedback, mutual accountability, clear communication and trust. These four concepts are the cornerstones of The FACT Model. This half-day, experiential workshop helps participants become more skilled in each of these four areas. Participants leave with individual action and commitment plans to strengthen team relationships.
The Leader as Mentor
Mentoring is a leadership imperative.
Used effectively, it helps to recruit, retain and develop promising talent during uncertain times This day-long experiential workshop explores the role of the leader as mentor and guides participants through Dr. Zachary’s four-phased model of the mentoring cycle described in the best selling book, The Mentor’s Guide. Participants learn and practice specific behaviors and actions that promote mentoring excellence.
Mentoring for Leadership Development
Many organizations embrace mentoring to promote leadership development and leadership succession for high potential employees.
Participants in this four-hour workshop identify the roles and responsibilities of mentoring partners in promoting leadership development and review the tools and strategies mentors use to ensure mentoring success.
Negotiation: Achieving Win-Win Results
Leadership success depends on the the ability to persuade and influence others.
Whether working internally with employees, colleagues and management or externally with suppliers, customers and vendors, knowing what you need and negotiating effectively with others leads to long-lasting collaborative agreements. In this lively, interactive two or three-day workshop participants have multiple opportunities to negotiate: attendees confront challenging cases and learn to apply their skills and knowledge in a safe arena. Participants use the Negotiation Style Inventory to assess their own negotiating strengths and challenges. Feedback from team members encourages personal goal setting and work on new behaviors. This course emphasizes areas for preparation and planning, and the application of specific negotiating behaviors.
Effective presentation skills are crucial for anyone seeking advancement.
This one to two-day course provides an opportunity for participants to learn and practice Five Keys to an Effective Presentation that enhance a presentation and gain credibility. Participants instantly raise their performance level by practicing newly learned skills in a safe format. Videotaping and feedback from both the group and the instructor target specific strengths and identify areas for continued improvement.
Mastering the Art of Facilitation
Whether leading a tem, conducting a performance review or interacting with customers, facilitation is key.
The ability to draw out responses from others and to probe for information improves overall communication. This two to three-day course uses role playing exercises to highlight strategies for engaging a group, improving participation, and managing negativity.
Creative Thinking and Effective Decision Making
Organizations often fail to develop winning strategies or find creative solutions.
Why? Because they limit their options to safe familiar solutions, which can lead to poor decision making. This one-day course identifies barriers to individual and organizational creative thinking. Participants build strategies to breakthrough old habits and practice “out of the box” thinking. Participants practice applying a criteria-based decision making model that utilizes analytical skills to make tough, complex decisions.
Taking Charge of Yourself: Goal Setting and Time Management
Effective time management requires planning and discipline.
This course identifies the obstacles to effective time management. It also provides important tips to overcome personal barriers through the introduction of six critical management principles. Participants develop a set of long-term goals to integrate into their daily priorities. This two-hour workshop, or coaching session and can be part of a larger leadership curriculum.
Diversity and Inclusion
Leveraging diversity and creating inclusion yields better business results.
• Bridging Differences Through Cultural Awareness and Competence
• Is Diversity and Inclusion (D&I) in Our DNA? Valuing and Leveraging Diversity and Inclusion for Better Business Results
• Being Real. Really. Promoting Authenticity in a Diverse Workplace.
Workplace Conflict Resolution
Conflict is inevitable. Handle it effectively.
• Afraid to Offend? Constructively Addressing Conflict in the Workplace.
• Getting Comfortable with Conflict. Helping Teams Work Better Together Across Difference.
• Culture and Conflict. How to Bridge Across Difference.